---
title: Helping your members with a password reset as an admin
description:  
---

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# Helping your members with a password reset as an admin

 If you are an admin for your organization with user management permissions, and you have a member who is having trouble signing in, you can trigger a password reset email on their behalf.

To do so:

1. Go to the **Admin** module.
2. Select **Users & Access**.
3. Click the orange Manage User button next to the user who is having problems signing in.
4. Near the bottom of the page you will see a link that says **Request Password Reset**.
5. You will be presented with a dialog box confirming that you want to do this. Click **OK**.
6. The member will receive an e-mal allowing them to reset their password and log in.

![u1pFeIeu9wSAMW9QVweKaZGe9HKZsL_Yhw](https://support.pyli.app/hs-fs/hubfs/u1pFeIeu9wSAMW9QVweKaZGe9HKZsL_Yhw.png?width=688&height=211&name=u1pFeIeu9wSAMW9QVweKaZGe9HKZsL_Yhw.png)  
![O_YnvBTYQqTg7rzhqovW_uXf1uK8JTBnTQ](https://support.pyli.app/hs-fs/hubfs/O_YnvBTYQqTg7rzhqovW_uXf1uK8JTBnTQ.png?width=688&height=228&name=O_YnvBTYQqTg7rzhqovW_uXf1uK8JTBnTQ.png)