---
title: My card was declined but I still see a charge
description: When adding your card for a payment towards an event ticket order, often we will make a pre-authorized charge to your account. Sometimes at a later stage, your payment method is blocked. This can happ
---

[Back to home](https://support.pyli.app/)

- [ General
  
  
  
  ](https://support.pyli.app/general) 
    - [ User Account Help ](https://support.pyli.app/general#user-account-help)
- [ PYLI Organizations
  
  
  
  ](https://support.pyli.app/pyli-organizations) 
    - [ Organization Setup ](https://support.pyli.app/pyli-organizations#organization-setup)
    - [ Organization Operations ](https://support.pyli.app/pyli-organizations#organization-operations)
- [ PYLI Events
  
  
  
  ](https://support.pyli.app/pyli-events) 
    - [ Managing Your event ](https://support.pyli.app/pyli-events#managing-your-event)
    - [ Theta Tau Convention App ](https://support.pyli.app/pyli-events#theta-tau-convention-app)
    - [ PYLI Events Mobile App ](https://support.pyli.app/pyli-events#pyli-events-mobile-app)
    - [ Attending an Event ](https://support.pyli.app/pyli-events#attending-an-event)
- [ PYLI Mobile App
  
  
  
  ](https://support.pyli.app/pyli-mobile-app) 
    - [ General Questions ](https://support.pyli.app/pyli-mobile-app#general-questions)

# My card was declined but I still see a charge

When adding your card for a payment towards an event ticket order, often we will make a pre-authorized charge to your account.

Sometimes at a later stage, your payment method is blocked. This can happen sometimes due to an invalid CVC or Zip code added as part of the card.

If your payment doesn't process completely, you may still see this pre-authorization on your list of transactions, however this will fall off automatically within a few days.

Have more questions? Feel free to contact us for assistance.